Privacy Policy

1. Introduction

Town Hero Subs ("we," "us," or "our") operates the website townherosubs.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order online, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information when you use our services:

• Name — to process and identify your order
• Phone number — for order confirmation and pickup notifications
• Email address — for order receipts and communications
• Payment information — processed securely by Stripe (we do not store card numbers)
• Order details — items ordered, special instructions, and pickup location
• Usage data — pages visited, browser type, and general location (via Google Analytics)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders
• Send order confirmations and receipts
• Notify you when your order is ready for pickup
• Respond to customer service inquiries
• Improve our website and ordering experience
• Comply with legal obligations

4. Payment Processing

All online payments are processed by Stripe, a PCI-compliant payment processor. Your payment card details are transmitted directly to Stripe and are never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

5. We Do Not Sell Your Data

We do not sell, trade, rent, or share your personal information with third parties for marketing purposes. Period. Your information is used only to run our business and serve you better.

6. Third-Party Services

We use the following third-party services that may collect data:

• Google Analytics (GA4) — website traffic analysis (anonymized)
• Stripe — secure payment processing
• Square — in-store and order management
• Netlify — website hosting

Each third party has their own privacy policy governing their data practices.

7. Data Retention

We retain your order information for up to 2 years for business records and tax purposes. If you would like your data deleted, please contact us at the email below.

8. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic via Google Analytics. You can disable cookies in your browser settings, though some features may not function properly.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Town Hero Subs
Email: townherosubs@gmail.com
Phone: (561) 582-4105 (Lantana)  |  (561) 657-9505 (Lake Worth)

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.